Terms of Service
The conditions for using the WX3 website and Wx3 Hub, including connections to third-party platforms such as Google and Meta.
Last updated: September 2026
1. Acceptance
By accessing wx3.com.br or using Wx3 Hub (hub.wx3.com.br and associated apps), you agree to these Terms of Service and to our Privacy Policy. If you use Wx3 Hub on behalf of a company, you represent that you have authority to bind it to these terms. If you do not agree, do not use the services.
2. What Wx3 Hub is
Wx3 Hub is the management platform of WX3 E-commerce Ltda., used by our team and by our merchant customers to run their online store: orders, inventory, customer service, reports, traffic and paid-media analytics, and AI assistants. Access is restricted to registered users linked to a service agreement with WX3.
3. Accounts and responsibilities
Each user is responsible for keeping their credentials (password, access keys, passkeys) confidential and for all activity performed with them. The merchant customer is responsible for granting and revoking access for its staff. Notify WX3 immediately of any unauthorized use. Sharing accounts, attempting to access other stores' data, circumventing security controls or using the platform for unlawful purposes is prohibited.
4. Connections to third-party platforms
Wx3 Hub lets you connect, through OAuth authorization, third-party service accounts — such as Google Analytics, Google Ads, Meta Ads and TikTok Ads — to bring reports and metrics into the platform. By connecting an account you represent that you are its owner or are authorized by the owner. We access only the data covered by the granted permission, read-only where applicable, and exclusively to display analytics for the customer's own store. You can disconnect at any time from the Connections screen; WX3 then stops access and deletes the stored credentials. Use of those services is also subject to the respective platforms' terms.
5. Data and privacy
Processing of personal data follows our Privacy Policy and the Brazilian LGPD (Law 13,709/2018). Store operational data (orders, customers, products, metrics) belongs to the merchant customer; WX3 processes it as a processor to deliver the contracted services. Wx3 Hub's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
6. AI assistants
Wx3 Hub offers AI assistants (such as Liz) that query store data and suggest analyses and actions. Responses are generated automatically and may contain inaccuracies: they support, but do not replace, human decisions. Actions that change data require explicit user confirmation. WX3 is not liable for business decisions made solely on the basis of automated suggestions.
7. Intellectual property
The website, Wx3 Hub, its brand, code, layout, texts and materials are owned by WX3 E-commerce Ltda. or its licensors. The customer is granted a limited, non-exclusive, non-transferable license to use the platform for the term of the agreement. Copying, modifying, decompiling or redistributing any part of the platform without written authorization is prohibited.
8. Availability and support
We make reasonable efforts to keep the platform available and secure, with monitoring and periodic backups. Interruptions may occur for maintenance, updates or factors beyond our control, including unavailability of connected third-party platforms. Support is provided through the channels stated in the agreement and at contato@wx3.com.br.
9. Limitation of liability
To the fullest extent permitted by law, WX3 is not liable for lost profits, data loss caused by third parties, or indirect damages arising from use of or inability to use the platform. Nothing in these terms excludes liability that cannot be limited by law, including consumer-protection rights where applicable.
10. Termination
The customer may stop using the platform at any time, as set out in the agreement. WX3 may suspend or terminate access in case of breach of these terms, non-payment or risk to the security of the platform and other customers. Upon termination, third-party connections are revoked and data is retained or deleted according to the Privacy Policy and legal obligations.
11. Changes and contact
These terms may be updated from time to time; material changes will be announced on the website or in the platform. The courts of Nova Friburgo – RJ, Brazil, have jurisdiction over any dispute. WX3 E-commerce Ltda. | CNPJ: 86.809.944/0001-20 | contato@wx3.com.br | Av Conselheiro Julius Arp 80, Bloco 11, Galpões 108, 109 e 120, Centro – Nova Friburgo – RJ, 28623-000, Brazil.